Shipping policy
Where we ship
Crowns & Curls ships to Canada, the United States, Rwanda, Kenya, Nigeria, Ghana, South Africa, Senegal, Uganda, and Tanzania.
Processing time
Orders are prepared by our fulfilment partner. Please allow 1–5 business days for processing and dispatch. Processing time is separate from delivery time. You will receive a tracking number by email when your order ships. Some multi-item orders may ship in more than one package.
Delivery estimates — standard shipping (included in the price)
After dispatch, estimated delivery is:
- Canada: 7–15 days
- United States: 5–11 days
- Ghana and South Africa: 12–50 days
- Rwanda, Kenya, Nigeria, Senegal, Uganda, Tanzania: 20–60 days
Most orders therefore arrive within processing time plus the window above. Estimates are estimates only, not guaranteed delivery dates. Please order early if you need an item for a specific event.
Express shipping (paid upgrade, chosen and paid by the customer)
At checkout you may choose express delivery instead of standard:
- Canada: $24.99 CAD — approximately 4–6 days in transit
- United States: $44.99 CAD — approximately 3–7 days in transit (DHL)
- African markets: $119.99 CAD — approximately 3–7 days in transit (DHL)
Express shortens transit time only; the 1–5 business day processing time still applies before dispatch.
Orders shipped from outside your country — duties, taxes, and handling fees
Orders are shipped from outside your country of delivery. Sales taxes calculated at checkout are separate from import charges. Customs authorities or the carrier may assess import duties, import taxes, and/or handling fees on a shipment. Unless a product page or checkout expressly states that import charges are included for that shipping method, any import charges assessed are the responsibility of the customer and may be payable before or on delivery.
Please do not refuse a package solely because of an import charge without contacting us first at crownsncurls.store@gmail.com — we will explain the options available.
Address accuracy
Please check your name, street address, unit number, city, province/state, and postal code carefully before ordering. Crowns & Curls is not responsible for delays, failed delivery, or additional costs caused by an incorrect or incomplete address provided at checkout. If you notice an error, contact us immediately at crownsncurls.store@gmail.com. We can request a correction only if the order has not yet been processed or shipped; corrections cannot be guaranteed.
Delays, tracking problems, and lost orders
Delivery can be delayed by customs processing, weather, carrier backlogs, labour disruptions, remote delivery routes, and other events outside our control. If your tracking has not updated for 14 days, contact us and we will investigate. If your order has not been delivered within 35 days after shipment (Canada and the United States) or 65 days after shipment (African markets) and tracking does not show it as delivered, contact us — we will investigate and, if the order is confirmed lost or undelivered, offer a replacement or refund.
If tracking shows "delivered" but you have not received your package, please first check your mailbox/parcel locker, front door, concierge or mailroom, and with other household members. Contact us within 7 days of the delivered scan if it still cannot be located.
Damaged packages
If a package or item arrives damaged, please keep the outer packaging and contact us within 7 days of delivery with clear photos or a short video showing the damage and the shipping label/packaging.
Questions
Contact Crowns & Curls at crownsncurls.store@gmail.com.
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