Politique de remboursement

Our approach

Crowns & Curls keeps returns strict and simple. Please read the rules for your item type below before ordering, and contact us first — no return is accepted without prior written approval.

Hair products — final sale for change of mind

Wigs, ponytails, weave/bundles, extensions (including clip-ins), and braiding/crochet hair cannot be returned for dislike, change of style, or a colour/length you chose incorrectly. Product pages carry the notice: "Final sale — please choose colour and length carefully."

Hair products — fault exception, reported within 48 hours

If a hair item arrives damaged, defective, incorrect, or materially not as described, contact us at crownsncurls.store@gmail.com within 48 hours of delivery with your order number and clear photos/video. The remedy is an exchange or store credit (a replacement is shipped where an exchange is not possible). For international orders, fault cases are resolved on photo/video evidence — you will not be asked to ship the item back internationally. Nothing in this policy limits your rights under applicable consumer-protection law.

Accessories (non-hair, non-electrical)

Accessories may be returned within 30 days of delivery if unopened and unused, in the original packaging, with proof of purchase. You pay the return shipping unless the item was defective or incorrect. Children's accessories follow this same rule; worn or used items are final sale.

Cosmetics and dyes

Opened cosmetics, hair dye, liquids, creams, and personal-care products are final sale for hygiene and safety reasons, unless they arrive damaged, defective, leaking, or incorrect.

Electrical tools

Electrical tools are exchange-only for defects reported within 30 days of delivery, with photo/video evidence. Stop using an item immediately if it overheats, smokes, sparks, or has a damaged cord or plug, and contact us.

Damaged, defective, wrong, or missing items (non-hair)

Contact us as soon as possible and no later than 30 days after delivery, with your order number, a photo/video of the problem, and — for a missing item — a photo of everything that was inside the package. We will offer a replacement, a missing-item shipment, or a refund, as appropriate. You will not pay return shipping for a confirmed damaged, defective, or incorrect item. For CJ-fault cases (damage, defect, wrong or missing item) the return, where one is required, is handled through our fulfilment partner. For low-value items we may resolve the claim without requiring you to ship anything back.

How approved returns work

Email crownsncurls.store@gmail.com first and wait for approval and instructions. Approved returns must be shipped within 14 days of approval to the address we provide at that time (our return address is never published and is given privately only after approval), using a trackable method. Keep your return tracking receipt. Returns sent without approval, or to a different address, may be refused or delayed.

Cancellations and address changes

You may request a cancellation or address change only before your order has been processed or shipped. Contact us immediately at crownsncurls.store@gmail.com. Once processed or shipped, an order cannot be cancelled or redirected.

Refunds

Approved refunds are issued to the original payment method; please allow 5–10 business days for your bank or card provider to post the refund after we process it. Where a return is required, the refund is normally processed after the returned item is received and inspected, unless we tell you in writing that no physical return is required. Import duties, taxes, or carrier handling fees assessed on the original delivery are charged by government/carrier authorities and are not refundable by Crowns & Curls, except where the charge resulted from our shipping error. This does not affect a refund for a damaged, defective, or incorrect item itself.

Questions

Contact Crowns & Curls at crownsncurls.store@gmail.com.

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